Frequently Asked Questions
Our main carriers are:
- FedEx 2-day
- FedEx ground or Home delivery
- United States Postal Service (USPS)
Special shipping information & restrictions
If merchandise is in stock:
- It is usually processed and shipped from our warehouse usually within 2 business days
If merchandise is out of stock:
- If the item won’t be available in the near future or it’s not expected to be back in stock any time soon, we will process the refund for the missing item and ship the rest.
- Once an order is shipped from our warehouse It's the customer/ receiver's responsibility to keep track of the package and ensure they receive it. We are not liable for any missing or stolen packages. If that occurs' please call the shipping carriers' customer service helpline to rectify the issue.
Return & Refund policy
- Type/quantity of items ordered (we may have run out of stock on particular items)
- The address and phone number provided does not match what your bank has on file
- Your order is shipping to an alternate address