Client must obtain an Return Merchandise Authorization Number(RMA#) prior to sending the merchandise back. A returned package shipped to us without a RMA# will be refused. All returns must be adequately packed and DOUBLE boxed. S&H is NON-REFUNDABLE unless shipment did not meet the guaranteed schedule for AIR shipments. Should you feel your order contains discrepancies, please report it to us no later then 24hrs after receipt of product.
No returns after 21 Days. Unopened returns are subject to a 20%-25% restocking fee or a 10%-15% exchange fee, depending on item condition. A minimum processing fee of $10 per return is imposed if the shipping and restocking fees fall under $10. An additional charge of $5 will be added to returns that were shipped FREE. At our discretion, we reserve the right to deny a return should we determine the product has been tampered.
Once an order is shipped from our warehouse It's the customer/ receiver's responsibility to keep track of the package and ensure they receive it. We are not liable for any missing or stolen packages. If that occurs' please call the shipping carriers' customer service helpline to rectify the issue.